"Don't Email Eric" Page
This page is obsolete and no longer actively updated. Feel
to copy its contents and create your own version if you wish. For
information see the new Netscape Technology Evangelism / Developer
site at http://developer.netscape.com/evangelism/.
Remember: With every email question
or bug report, please include (1)
exact OS version, and (2) your exact Navigator Version or Mozilla Build
Number. Netscape can't answer a question
reproduce a bug without this info, so you're wasting your own time and
delaying Netscape's response if you don't include it!!!
Greetings! I no longer work at Netscape. So if you have a question
about Netscape products or technologies, please
contact Netscape, not me. I am leaving this page up for reference by
customers and content developers but won't be actively maintaining it;
the Technology Evangelism/Developer Support group at Netscape has
a replacement site at http://developer.netscape.com/evangelism/.
While at Netscape, I was Group Product Manager for Tools and
at Netscape. My responsibilities included the Gecko browser engine (80%
(10% of my time), and the Mozilla plug-in API (10% of my time). You'll
note that the percentages added to more than 100%.
Before that, I was the Technology Evangelist at Netscape for
then for DHTML, then for Commerce Applications. I also wrote the Cross-Browser
DHTML Presentation Template and led Netscape's streaming
Because of this, I get a lot of questions. So I created this page to
help people find information on their own. That way, people could find
the answers to most questions faster on their own without waiting to
from me, and I had more time left over (on my nights and weekends!) to
answer the questions that remained.
So, before you contact Netscape, please consult this list of
resources. In particular:
That way, knowledgeable people can answer your question, and everyone
learn together by holding discussions in open newsgroups rather than in
private email. Thanks for cooperating to increase everyone's
HTML 4.0, CSS, DOM, XML, XUL, or Skins, please post your question
the appropriate DevEdge and/or Usenet newsgroups. (See DevEdge
newsgroups home for a list of all the newsgroups.)
if you wish to provide general design ideas or participate in design
for the browser itself, visit http://www.mozilla.org/
and please post your comment in the appropriate mozilla.org
design discussions are carried out in the open within these newsgroups,
so that's the appropriate way to get involved in defining the features
of the browser
if you have a specific bug report or enhancement requests for
6, please see the section below on Filing Bug Reports
The groundbreaking new browser from Netscape, Netscape 6, is based
the open source Mozilla browser under ongoing development at mozilla.org.
In fact, the main differences on any given build date between the two
that the Netscape browser has the Netscape branding (the "N" logo and
Netscape name) and also bundles the Sun Java Virtual Machine (in the
and Custom configurations on Windows) and some plug-ins according to
between Netscape and its partners.
Contents: Where to Find Information About:
Support/How To Questions on Netscape Products and
Do you have an end-user question about the features of Netscape
Are you a developer?
For free developer support, please go to http://developer.netscape.com/support/index.html
and sign up for an Community membership in the Netscape DevEdge
This will enable you to post questions to the DevEdge newsgroups and
support from the developer community.
For an individual developer support response on demand, if you have a
technical question on a shipping Netscape product or technology, please
go to http://developer.netscape.com/support/index.html,
sign up for a Community membership in the Netscape DevEdge
and use the support
form to submit your question. This provides you with access to
email support from our developer support engineers for which you will
charged on a per-incident basis. (Note that this support option is
only for shipping products and technologies. For help on beta or
products and technologies, please post a question to the appropriate
If after filing a DevEdge Support Call (for Nav4) or posting a question
to a newsgroup (for Mozilla/Netscape 6) you choose to email me
please include in your email the DevEdge Support Call number or the
posting so I know that you tried using those resources first. Note that
I don't have time to answer many inquiries directly and no response is
How You Can Help Gecko, mozilla.org, and Web
Filing Bug Reports
Found a bug in Mozilla milestone builds?
... then please file a good bug report, using either the easy-to-use Bugzilla
Helper Wizard , or the template and the advanced UI at http://bugzilla.mozilla.org/,
being sure to include all necessary information to reproduce the bug
as OS version (such as Win98,
4.0 SP3 or HP/UX 10.20) and Mozilla build
(such as "1999100618", visible in the bottom right corner of the
if you have the time, please attach
bug report a simplified test case
HTML page which has only the markup necessary to trigger the bug, and
Gecko Layout Engine
DevEdge Developer Area for Netscape Gecko at http://developer.netscape.com/gecko/
Want to get announcements from Netscape of new info and resources for
developers? Join the gecko-list mailing list! (This is a one-way alias
for announcements from Netscape to Gecko developers only; it isn't a
list, so you'll get few messages.) Subscribe
"Where can I get the latest version of Gecko/Netscape 6/the
if you find a bug, please submit it as explained under Filing
Mozilla newlayout project page at http://www.mozilla.org/newlayout/
Gecko BugAThon at http://www.mozilla.org/newlayout/bugathon.html
is a great way for anyone who knows HTML and/or CSS to get involved and
make a real difference in ensuring standards compliance!
articles about Gecko
Ensuring Your Site, Content, and Apps are
Compliant and Compatible
are ready for the "Mozilla/5.0" navigator.userAgent string in Mozilla,
Netscape 6, and the AOL Gateway appliance:
Make sure your
client sniffers and CGIs are ready for (a) the Mozilla/5.0 HTTP
string, and (b) the HTTP 1.1 CONTENT_TYPE string and its CHARSET
Update: Netscape 6 and Mozilla now don't send the
CHARSET argument of the HTTP 1.1 CONTENT_TYPE string because too many
scripts are broken by this. But you might as well fix your CGI script
that it can handle that argument if/when future browsers/versions send
it. Why be vulnerable and non-compliant when you don't have to be?
"Wait, you mean that the branded product
has 'Mozilla/5.0' at the start of its user agent string?"
Yes. "Netscape 6" is the public name and branding of the new browser
from Netscape. "Netscape 6" is what end users will see on the splash
and everywhere else. "Mozilla/5.0" is the internal, technical indicator
of cross-browser compatibility that will be is at the start of the user
agent string in Mozilla, Netscape 6, the AOL Gateway appliance, and
browsers and devices based on the Mozilla/Netscape Gecko codebase. It
what client-sniffing code will look for when determining what kind of
it's running on. So if your client sniffer finds "Mozilla/5.0" at the
of the user agent string, it knows that the code is running on the
browser, Netscape 6, or another browser or device based on the Mozilla
Learn how to enhance existing
web applications to support W3C standards at http://www.stopbadtherapy.com/standards.shtml
Find more articles explaining how to upgrade your Nav4 and IE4/5
Also check out http://www.mozilla.org/docs/web-developer/
"What should I do if I find a web
that doesn't work on Netscape 6 because the web page isn't
Please inform the web page's owner that they need to upgrade their
and code to support web standards.
XML (eXtensible Markup Language)
RDF (Resource Description Framework)
CSS (Cascading Style Sheets)
W3C DOM (Document Object Model)
SVG (Scalable Vector Graphics)
SVG is not be supported in the first release of Netscape 6; it was
a committed feature for the first release. However, Netscape is
supportive of SVG and there is an SVG
Enablement Project underway on mozilla.org
to enable support in future releases.
DHTML (Dynamic HTML)
DHTML Presentation Template (DevCon Presentation
"Could you please send me a copy of
6 so that I can make sure my site works on it?" Download one of the
the most recent release of Netscape 6 from http://home.netscape.com/
for even more up-to-date testing, any more recent milestone (or even
build of the Mozilla browser (on which Netscape 6 is based) from http://www.mozilla.org/.
If your site is ready for Mozilla, it's ready for subsequent releases
Navigator 4 Issues
Mozilla Skins / Themes
Themes enable you to customize the look of the browser.
XUL (XML-based User-interface Language)
XPConnect makes it possible to script native XPCOM binary components
Are you an end-user of a plug-in?
Do you want to find, download, or update a plug-in?
Do you have an end-user question about the features of a plug-in for
Contact the maker of the plug-in for technical support.
Do you have a question about plug-ins in general?
Are you a developer?
Navigator 3/4 plug-in API
Mozilla/Netscape 6 enhancements to the plug-in API
For general questions about Java:
Navigator 2-4 provided support for Java through the Netscape Java
Mozilla/Netscape 6 support Java virtual machines through the Open JVM
(OJI). This enables Mozilla/Netscape 6 users to use any OJI-compliant
of their choice on their platform.
On Win32 and Solaris, Netscape 6 will bundle the Sun Java 2 Standard
JVM. For information and developer support for the Sun JVM, please see
On the Macintosh, Netscape 6 supports Java through the Apple Macintosh
Runtime for Java. For information and developer support for the Apple
please see http://www.apple.com/java/
Other OJI-compliant Java Virtual Machines are available. Ask the vendor
of your favorite JVM when the JVM will be OJI compliant.
If you have feedback regarding the OJI architecture, you may post it in
the mozilla.org newsgroup netscape.public.mozilla.java
For developer support regarding the use of Java within Netscape 6, see
the vendor of your OJI-compliant JVM.
"Can I get the source code for the Java
Machine from Netscape or mozilla.org?"
No. Netscape uses the source code for the Java Virtual Machine under
from Sun Microsystems. The terms of that license do not permit Netscape
to distribute the source code for the JVM. If you want the JVM source
obtain a license and the source from Sun
Microsystems. Note: if you are building a mozilla-based browser on
a platform for which the JVM binary is already available, you do not
the JVM source to support Java in your browser. Instead, thanks to the
Open JVM Interface, your users can plug any OJI-compliant JVM binary
your own browser and Java applets will work within your browser.
If you'd like to reach me about something other than Netscape issues,
email to the email address:
if you need technical support for RealNetworks products and
mail2eric [at symbol] stopbadtherapy.com
(Please type the address into your mail client.)
The URL of this page is http://www.stopbadtherapy.com/answers.shtml
top of page